Contact and Account Deletion
Last updated: October 7, 2026
Contents
1. Contact
WeighIt is developed and operated by Eyona Software Development (Pty) Ltd, Cape Town, South Africa. For support, questions, privacy enquiries and all account requests, email us:
- Company: Eyona Software Development (Pty) Ltd
- Email: info@eyonasoftware.co.za (support and all requests)
- Location: Cape Town, South Africa
Email is our only support channel. We reply to every message.
2. Delete Your Account and Data
This section applies to the WeighIt app (Android package za.co.eyonasoftware.weighit) and the WeighIt web service. You can request deletion of your account and the personal data linked to it at any time.
How to request deletion
- Send an email to info@eyonasoftware.co.za from the email address registered to your WeighIt account.
- Use the subject line "WeighIt account deletion".
- Alternatively, ask your venue administrator to request the deletion on your behalf.
We confirm receipt of your request by email within 2 business days and complete the deletion within 30 days. You will receive a final confirmation email once the deletion is done.
Sending the request from the registered email address is how we verify that the request comes from the account holder. If you no longer have access to that email address, say so in your message and we will ask you for alternative verification before we proceed.
3. What Is Deleted
When your account deletion is completed, we delete:
- Your user account: name, email address and login credentials.
- Your app settings and personal preferences.
- Your link to any venue: your membership of, and role at, any venue in WeighIt.
Venue data
Venue-level inventory, stock counts and pour records belong to the venue (the business customer), not to an individual user. That data is kept for the venue after your user account is deleted, so that the venue can continue to operate.
If the venue administrator requests deletion of the venue account, all venue data (inventory, stock counts, pour records, product mappings and venue settings) is deleted too, within the same 30-day window.
4. What Is Kept and for How Long
A small set of records is retained after deletion, either because the law requires it or because it cannot identify you:
- Invoices and billing records: kept for up to 5 years, as required by South African tax law.
- Server access logs: kept for up to 90 days for security and troubleshooting, then purged.
- Anonymised usage statistics: aggregated data that cannot identify a person, retained for product analytics.
Backups: deleted data may remain in our encrypted backups for a short period. Backups are purged on a rolling 30-day cycle, after which the deleted data no longer exists anywhere in our systems.
5. Partial Deletion
You do not have to delete your whole account to remove specific data. You can request deletion of particular data (for example your name, a specific setting, or your link to one venue) while keeping the account active.
Use the same route: email info@eyonasoftware.co.za from the registered email address and describe exactly which data you want removed. The same 2 business day confirmation and 30-day completion timelines apply.